Contact

Get In Touch

The fastest way to reach us is WhatsApp — we reply personally, usually within the day. Chat with Elara.

Customer Care

For orders, styling advice, or returns, our care team is available Monday to Saturday. We answer every message ourselves — no scripts, no bots.

Wholesale & Press

For partnership, wholesale, or press enquiries, write to us and tell us about your project. We read everything.

Contact email to be confirmed — WhatsApp is live now.

Frequently asked

What is the fastest way to reach you?

WhatsApp. We reply personally, usually within the day, and it is the quickest way to resolve anything to do with an order.

When are you available?

Our care team answers Monday to Saturday, 09:00 to 21:00 China Standard Time. Messages sent outside those hours are answered when we return.

I have a question about an existing order

Send your order number and the question. Tracking, address changes, returns and exchanges are all handled there — you do not need a separate channel.

Do you work with press or wholesale?

Yes. Tell us about the project, the volumes and the timeline and we will come back to you. We read every enquiry ourselves.

Can I visit the atelier?

We are a small team working between Shenzhen and Paris and are not set up for regular visits. Send us a message and we will see what is possible.

Data requests

To access, correct or delete the information we hold about you, message us and we will action it. See our privacy page for what we keep and why.